Definition of "helpline" []

• A telephone (or by extension email, web or SMS) service which offers help to those that call, either as an public emergency service or customer service. (noun)

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• "I called the helpline last month to see if there were any issues only to be told that the RPA wasn't obliged to pay me until 30 June."
• "I called the helpline in the morning and asked them to reschedule it to any centre near Bhopal."
• "I called the helpline on November 30 and they informed me the rescheduled date would be sent through either SMS or email."